Post-sales Service Content
Regularly remind service
1, regular reminders service activities Purpose: The company requires the use of customer files, send by mail the letter, telephone customer service for regular reminders;
2, according to customer profiles, customer due reminder for regular maintenance;
3, every six months on a regular basis to remind customers of the cycle;
4, telephone reminder service tracking results must be recorded;
5, the track record results service manager and sales manager to report;
6, there is a problem or complaint customers properly tracking or processing.
The establishment of specialized inspection system
1, for the implementation of equipment management in the "prevention", "special groups combined" approach, the device must be carried out inspection tours. For all the running status of major equipment and key equipment for daily inspection and periodic inspection, other equipment can carry out reference.
2, the daily spot check:
1) Daily inspection facilities-based operators, maintenance personnel with the implementation;
2) equipment operators and except equipment operating procedures relating to maintenance of equipment, you must also master the basic skills of using the device, including the "Miyoshi", "four", "five discipline" and so on and maintenance of equipment, "four requirements" .
Attachment: Miyoshi - tube good use, good equipment maintenance.
Sihui - the device will be used, will be maintained, checks will be troubleshooting.
Five discipline -
a. the implementation of a given man-machine, with operating certificate or Factory specify equipment, follow all safety regulations.
b. keep equipment clean, refuel as required to ensure reasonable lubrication.
c. comply shift system.
d. manage tools, accessories, can not be lost.
e. abnormal immediately stop checks, the problem is they can not handle the person concerned will be informed immediately check processing.
Four demands - neat, clean, lubricate and safe.
3) check primarily by people's "five senses", namely: hear, touch, check, see, smell, or a predetermined portion of the device (dot) presence or absence of abnormality check with the relevant instruments.
Listen - listen to the device during operation without abnormal sound.
Touch - related parts of the temperature is normal.
Check - check whether the equipment and piping run, run, drip, leak and other defects hidden.
Look - look at equipment operation and control parameters for compliance requirements.
Wen - Wen parts and electrical control equipment operation site with or without abnormal odor.
4) Check the tour: check should be a certain line-by-point inspection mechanism section. Operator at a certain time and the tour route, with the five senses subjective test method, the equipment for routine checks. Full mechanical and electrical maintenance worker, in charge of maintenance of a predetermined area, by listening to the views of the situation and the operator of the equipment problems reflect, and then through their five senses or auxiliary equipment for routine equipment checks and supervision of operating personnel in the correct inspection using the device.
3, regular inspection:
1) Branch Company equipment maintenance classes, according to the focus on the circumstances of the equipment, the amount of fault conditions and special safety requirements, the timing of a certain interval, the equipment for periodic inspection.
2) quantitatively grasp the deteriorated state of the equipment at each point, before reached the degree of deterioration of equipment downtime, provide a notice period, in order to do the repair work preparation and production arrangements.
3) production processes and systems in a single important public facilities, arrange for regular inspection should focus on.
4) monitor equipment maintenance and production team leader, responsible for organizing and monitoring the implementation of fixed equipment inspection and regular inspection work;
5) After the periodic inspection, fill out the "mobile inspection equipment records."